January 20, 2013 I called Nuvell and asked for a final payoff amount on my vehicle. I furnished all identifying data and was told $968.04.
I had the Middle Eastern woman repeat the amount twice more before stating, "When I send you the Nine Hundred Sixty-Eight Dollars and Four Cents, I will receive my title, correct? There'll be NO MORE MONEY due! This is the correct amount?" She replied it was. On the 21st of January, I mailed the payoff.
February 23, 2013, I received a bill from Nuvell for $36.14.
I called and talked to a supervisor by the name of Hazel (she refused to give her last name, "for security purposes, you know". I asked about the $36.14 and reviewed my Jan. 20th conversation and the fact I had been assured there would be "no more money due". Hazel couldn't explain, but did say "when you talked before, you were told the payoff was $966.04.
HUH? "Then why did I receive an invoice for $36.14?" "I don't know sir", Hazel replied. I asked to speak to her supervisor and was told a supervisor would not talk to me; however, someone would call me back within 36 - 48 hours.
Yep, you guessed it. No one has bothered to call.
Monetary Loss: $36.