Three months prior to what would have been my payoff on a ford explorer, I was in constant contact with ms.Sandy Rose. Ms rose told me that after i made the last schedule payment, i could ask for a loan maturation,(the company would allow me to make payments until the balance is paid.) Ms rose told me that I would still have a balance after my last payment.( due to deferement).
I was instructed to call customer service and ask for a loan maturation after I made the July payment. (Incidentally ms.rose's phone number no longer exist), and of course no one in the company knew her). Made the payment and tried to contact ms.rose, to no avail. Got however many foreigners who proceeded to tell me that i had 2 weeks to pay the entire balance, and that there were no such thing as a loan maturation.I was also informed that my loan account number had been changed due to some internal restructuring?
John paul recentally told me to continue making the regular monthly payments and not to worry (that was this morning) 4 hours later mary told me that the full amount was due. I asked to speak to a manager and Marinel told me to call back in three days to see if the system had the correct information. only then will she be able to give me a correct answer.
Companies that refuse to give the correct names of employees and their phone numbers gets a big F. THEY F-A-I-L AND I GOT F***!