Nuvell Financial Services
Reviews and Complaints
www.nuvell.com
Kadja T
Big Spring, Texas
Nuvell Auto Finance/Ally
I think these byotches should be shut down. Since Ally took them over, they have decided to start charging me $15 to pay with my epay card or with a debit card...This is theft and it is against the law--not to mention violation of my original contract. I didn't sign with ally and I will not pay that $15...I'll pay with moneygram first. If they don't want a late payment they had better get their *** together because I'm about to start petitioning congress to fix this ***! It actually increases my car payment by default with that charge and it will get handled or I will take their car back to them and not pay another friggin' dime. I kid you not.
1 comment
coachm
Los Angeles, California
Nuvell / Ally a SCAM!
I tried to pay Nuvell/Ally a payment and they rejected it. My bank said that they would not accept it. Then I tried paying it at a payment center - the codes were wrong. I called the rep the next day and he gave me new code. Meanwhile, my car was repossessed. A week later, they're telling me they want $18k plus on a 2005 Jetta that I bought 3 years ago. I've paid over $22k for this car already, not including major repairs. Because they are in TEXAS, they are not subject to laws in other states. Now I have no car, a terrible credit rating (they are the ONLY bad rating I have, and now it shows repossession). They say they are a 2nd chance finance company, charge a ridiculous amount of interest, and then when you can't pay it anymore, they repossess vehicle so that your credit is ruined! I hope they are put out of business!
Loss:
$30
Anonymous
Kansas City, Kansas
Harrassing phone calls-have wrong person
Receive numberous calls daily from a Ms Johnson, 877-280-**** ext 30800. Has my name but I'm not who she is looking for. Told me she would correct her records and remove my number. No such luck. Isn't harrassing people by phone illegal?????? Today 11-23-11 I registered a complaint with Ally Financail as well as speaking with a Mr. Russell at Novell who assured me he would email Ms Johnson to remove my number - we'll see!!!!!!!!!!!!! Would like to file complaint with Kansas Attorney General but need an address for Novell. Any help here
Anonymous
Clay, New York
Nuvell Financial Services LLC - This Company needs to be shut down!
Reading all these posts is like reading my own story. My car loan was to be paid off June 2011. I had 6 deferred payments due to two different lay offs during the five year car loan(Jan'06-Jan'11) making my last payment June 2011. They are saying I owe six more payments in the amount of $1600(Jul'11-Dec'11) and will not send me any information on what this money is owed for. I have had their customer service reps hang up on me, managers lie to me and say they are mailing me the information . . . .How and why they have not been completely disbanded from practicing consumer loans is beyond my belief. Instead they are allowed to be bought by another company, and their business carries on. They have now sent my account to Assest Recovery program to either get the money or repo the vehicle. Maybe they can get the information for me on what 6 additional payments are for. I am hopeful they are going to help me resolve this 100% negative situation. If I owe the money, I owe the money, but send me proof of what I am paying for! I hope this helps anyone considering a car loan with this company and is diverted by reading all these posts.
Loss:
$1600
2 comments
Anonymous
Los Angeles, California
La donna has no compassion!
I got a phone call from a Nuvell Rep La donna and she told me that if I didnt pay 807.49 today that they were charging off my account and repossessing my truck. I began to cry Im on social security and I had only one payment left. So Ladonna then proceeded to say that I should go pawn something and atleast make a payment of 100.27 by 4 pm that day. I tried everything so finally I went and sold some of my gold and silver to make the payment. Two weeks later I made my last payment and cant find any info online now as to my loan? Im glad that i sent the payment by moneygram and i dont ever have to hear the words repo again. Nuvell really sticks it to their customers.
Loss:
$707
2 comments
Anonymous
Katy, Texas
I request 3 exstention on my car and i don't understand why they said i still owe so much money
i bought a 2004 chev impala and i should have paid it off in 10/2010 but i got like 3 exstenion on the car and my pay off date was 8/29/2011. I don't understand why i had so many months to pay this car off when i only ask for three exstenion so i would like to know what i need to do to have some one invest in my account with them. I think Nuvell is a scam and only out to get extra money from the customer. Please help me help someone else Thx
1 comment
Anonymous
Milton, West Virginia
Nuvell a total rip-off do not care about their customers
harassing insensitive gouging crooks so why should anyone deal with a company who does not care one bit about their customers. I think that this company is a ruse company gouging and taking advantage of their customers. When trying to call someone to discuss your account, you never get to the right person and when you finally get to talk to someone, its like that commercial where 'Peggy' passes the phone around and that person claims to have spoken to their supervisor and then apologizes and says ' I am sorry ma'am but there isn't anything we can do for you at this time. Phewy on them they are scoundrels.
Bobbyl
Parsons, Kansas
Mershia hung up on me said it was I.
Mershia hung up the phone on me. Called her back she said it was me.People can get their point across without sounding cold and uncaring. After my phone call, with everything that is going on in my life I just wanted to end it all. People are fragil in these economic times she should be professional,yet appear sympathic.Ms Nelson is good at what she does Meshia should take some consumer tips from her this was the worst encounter I have had with this company.Most people want to be treated like people. Have a great day thanks.
Loss:
$24
Juan M Fvr
Vista, California
NUVELL IS TRYING TO CHARGE ME 5 EXTRA PAYMENTS
I had a contract whith Nuvell for my car loan of 72 months , I made 3 extensions throughout my c ontract ,I have knowledge there are some charges, but 8 months after my original contract paid off not 3 more like the extensions that I made? ? I don't get it.I am going end up paying $2550 dollars more for 3my extensions? Can some one help me? I am really mad and frustrated there costumer service is a joke, they put me on hold for I don't know how many times without any right answer. Help help!!! Am I wrong. ?
1 comment
ripp o
New Brunswick, New Jersey
Over charged/Rip off late charges
Nuvell Credit Company-are most ripped off finance company. They have unnecessary, hidden late charges. My payment due on the 17th of the month and I have a 11 days grace period and Nuvell Credit Company charges after 5 days, 9 days. I'll be glad to trade my car and never use this company again. I feel sorry for other victims. How does this company get away with ripping off customers. You need to hire people who speak and understand English and understand the customers. Employee stating applies over payments to the principle and then next employee stating my over payments to the late charges. What a ripp off company. Texas Texas
2 comments
Corliss Now
Rex, Georgia
Nuvell Financial Services - Help
financing with Nuvell,for a few years now , My father call nuvell to get pay off amount of car on 06/10/2011, He was told 10,002 will pay car off UNTIL JULY 4TH. My dad mail a check for full amt on 06/11/11. I also was in car accident few week back, I send Nuvell insurance check for them to endorse, complete different address ,never got insurance check. when I call to double check on both checks, on 06/20/11 setting in office for two hold weeks as i was told by a member of management, Nuvell stated the check to pay off car is wrong amt 10.002, Nuvell stated I owe 700.00 interest out the blue. When I ask them about amt giving on 06/10/11, no one gave pay off amt , if someone did it was wrong, now i am stuck paying 700.00 what can i do????? i am sick of fussing and fighting with them its not fair I am going to write letter to TIMOTHY RUSSI-OF NUVELL- PO BOX 5161 SOUTHFIELD, MN 48086--ATT: TIMOTHY RUSSI
Loss:
$700
Anonymous
Los Angeles, California
Nuvell womt send me my pink slip
my car was paid off 2 months ago and they still havent gotten me my pink slip though they claim to have sent it twice. *** i got thier bills just fine NOW they have a problem getting me my pink slip!!also this lame web page needs me to write 100 words minimum!!! wtf? i dont have anything to say more why make it 100 words!? lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame lame
Malana Fzv
South Bend, Indiana
Nuvelle Financial, excessive additional interest charged on loan
Nuvelle Financial keeps adding additional interest on my car loan over and above the rate stated on my contract. Somebody Please !!! who can i contact to look over my payments vs what the say i still owe ? They keep backing off my payoff date even though they are getting payments on or before the due date. My loan was for 72 months, I've already paid 63 payments they say i still owe 18 more payments. This has got to be illegal. What's a consumer to do when these jerks hold the title to the vehicle junbug713@***.com
Loss:
$5500
sdot
Albany, New York
Nuvell AUTO FINANCING COMPANY
ALL NUVELL STAFF ARE JERKS!!!!! THESE IDIOTS HAD ME PAY MY LOAN OFF EARLY AND NEVER EVEN MENTIONED THAT IF IT IS OVER$6OO IT GETS REPORTED TO THE IRS.NEXT THING I KNOW, IM GETTING NOTICES FROM THE IRS SAYING THERE WAS A DISCREPANCY ON MY TAX RETURN FROM 2 YEARS PRIOR. NOW I CALL NUVELL AND THESE *** TELL ME THAT THEY'RE NOT REQUIRED TO NOTIFY THEIR CUSTOMERS OF THIS! THEIR BUSINESS PRACTICES SUCK SO DOES THEIR CUSTOMER SERVICE!!!!!!I DON"T RECOMMEND ANYONE GOING THRU THEM,UNLESS YOU PLAN ON GETTING JERKED OFF,WITH NO KY! THEY ALSO ATTEMPTED TO WITHDRAW FUNDS FROM MY ACCOUNT WITHOUT MY KNOWLEDGE. WHY ARE THEY STILL IN BUSINESS???
Loss:
$4
Anonymous
Seattle, Washington
Nuvell is a rip off company
had a 72 month loan with nuvell, but supposedly it went to a 81 month loan which is a joke i have only had 2 payments deferred in 5 years. i will never deal with this company again and they can have my car back not worth the trouble and all the phone calls they send. they should be put out of business they are not professional at all. They are making a killing off of the accounts they have at the expense of good customers. they take advantage of people with bad credit trying to build their credit back up.
1 comment
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If any of you guys want to join me on this, go to my blog on wordpress and check the FB page. I am intending to go to my congressman and urge you all to do the same.