I received notice that my GMAC auto loan had been transferred to Nuvell. I wished to continue to make month at a time online payments for the remaining six months of the loan. I registered online, but could NOT register my actual loan account online because it was "denied access". I called customer service, experienced multiple barely/sorta/kinda/not really English speakers from Manilla call center. I was referred to the incorrect place two times. I was on hold a total of over one hour, disconnected once in the middle of my explanation of the problem and disconnected once after 31 minutes on hold. In sum, it took over two hours to fix a problem that originated from an entry error that had somehow made my account tied to the military and was thus, blocked from both online and phone access. (I have absolutely NO affiliation with the military and certainly they were never involved in any way with this, which has always been a GMAC plain old consumer auto loan".) Ironically, the person who was listening while I was cut off must have understood my problem, because after spending 38 minutes on hold (and being cut off) and then trying yet a third time, I was connected with a rep immediately/. She was on top of things, understood my issue immediately, and said that it'd been remedied earlier that day (obviously by the rep who was cut off in the midst of the conversation)?. If that rep had had the courtesy to call me back and state that she'd fixed the entry error and I could now get online access, I would have avoided the additional 38 minutes on hold and my final call/.

In all, I talked with six people associated with Novel and even some military thingy I was wrongly referred to(and, boy did they tell me how wrong I was to have, excuse me, called them)and only one customer service rep was what I'd consider to be anything beyond absolutely stunning in their incompetence.. I even asked to speak to a supervisor about halfway through the ordeal, and was denied that privilege?.

UGH". I would NEVER knowingly have a loan from this outfit'. And, to think that my interest is PAYING for this.....service? Shameful. 1297222



  Comments (4)
1. Written by lisa on February 18, 2011 from columbus, ohio, US
they are aweful, ignorant people especially arielle. they cant speak clearly and then give you fake supervisors name (lynn foronda). they should be shut down and give people their money back
2. Written by Pat on May 25, 2010 from plano, texas, US
Same issues that you have Sjowarner! 

 

Very Frustrated!
3. Written by Stefanie on February 9, 2010 from birmingham, alabama, US
:( I just called three times and got three totally different answers!! These people are completely ignorant in the customer service department. I don't know what is going on there but these people seriously need help. You know, if I could understand what they were saying it might help a little!! I'll be the happiest person alive when my truck is paid off and I never have to deal with this company again. They are so bad that I would go the rest of my life without another new car before I financed anything with them again!!
4. Written by Mark Ziegler on February 8, 2010 from sacramento, california, US
I too was directed to sign up again for direct pay after 2 years in the system. After signing up again my first payment drafted succesfully. Over the holiday they simply stopped billing me and I got a 30 day late on my credit. I payed them for 3 months up front and asked that they erase this since it was an error from their merger. Now three weeks later I have called 12 times spoke with over 20 people with 10 hours on the phone no progress. Now I have a home purchase that has been planned for three years falling out over this. Looks like I will be renting until I can have an attorney handle this

Comments on Nuvell Credit certainly has lousy customer service
• Keep the topic of messages relevant to the subject.

• Personal attacks will be deleted.

• No Links or Scripts.
Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments